Tuition Terms & Conditions

1. Definitions

‘Child’ means the child who is registered to attend 11+ tutorials;
‘Client’ means the parent or guardian of a Child registered to attend tutorials;
‘SC’ means Sue Chapman Tuition (sole trader)

2. Parties
   This agreement is between the Client and SC.
3. Safety

3.1 The Client shall ensure that he or she or, where relevant, the person with responsibility to drop off and pick up the Child to and from the tutorials or the mock exam location shall:

3.1.1 ensure that the child has been to the toilet before the tutorial as some of our locations can have other people using the venue and it is not possible to escort children to the toilet and leave the remainder of the group unsupervised;

3.1.2 drop off the Child to the supervision of the teacher responsible for the Child’s tutorial at the beginning of the session when the teaching room is opened and not before; and

3.1.3 collect the Child from the teacher responsible for the Child’s tutorial at the end of the session from the teaching room or the entry point to the building as requested.

3.1.4 The Child should not enter or leave the building without the supervision of the Client or the person with responsibility to drop off and pick up the Child.

4. Medical conditions, medications and treatments

4.1 At the point of registration, the Client shall inform SC if the Child has or suffers from any medical injury, condition (including any allergies) or disability that ought to be brought to the attention of SC so that an assessment of the Child’s needs can be properly made.

4.2 If SC is informed that a Child attending a tutorial has an allergy, the teacher will, if specifically instructed by the Client, take reasonable precautions to protect that pupil from exposure to the cause of the allergy, but SC cannot guarantee non-exposure.

5. Cancellation by the Client 

5.1 SC understands that the Client’s circumstances may change and SC will seek to accommodate the Client where possible.

5.2 If a client wishes to cancel tutorials, he/she is free to terminate tuition at any time and will be refunded for any future tutorials that have already paid for, but which the Client no longer requires.

5.3 As demand is extremely high for 11+ tutorials, non-attended tutorials will not generate a refund but the vast majority of the programme can always be worked through at home instead using the online teaching resources (videos and audios).

6. Payment terms

6.1 If payment is not received by the due date, SC reserves the right to suspend tuition services until the invoice is paid in full. Once full payment has been made, SC will provide copies of any part of the programme missed, to work through in the Client’s own time.

6.2 Refunds are not provided if a Client chooses for their Child not to attend a tutorial for any reason.

7. Cancellation or Amendment by SC

7.1 At any time on or prior to the date on which the tutorials run, SC reserves the right to cancel:

7.1.1 the tutorial; in such circumstances Y5 parents will be able to access the online videos and audios for that tutorial and would only be charged the remote tuition price of £24 for that unit.  Y4 parents will be able to access audios for that tutorial and would only be charged £12 for that unit. Due to the commitments of our teachers, we are unable to replace an unwell teacher with one of our other teachers.  We do not use replacement teachers outside of our organisation as they are not familiar with our 11+ syllabus or tuition model.  If one of our venues cancels our booked hiring for a particular date, we will do our best in the time available to find an alternative venue but we are unable to guarantee this.  In such circumstances, the Client and Child will be able to access the teaching content for that week via the Parent Area of the website.  Parents will be informed of any lesson cancellation beforehand by email and issued with a refund as outlined above.   

7.1.2 the Child’s place at tuition.  A good Client-SC relationship based on mutual respect, trust and understanding is the cornerstone of our service.  The removal of a child from our service is an exceptional and rare event.  In the unlikely event that a Child’s behaviour is assessed as unsatisfactory, is affecting the learning of others in the group, or that we are unable to meet a Child’s needs, the Client will be informed in order to prompt corrective action.  Similarly, in the unlikely event that a parent is abusive towards a teacher or any other parent, or makes persistent demands that cause stress to staff, the Client will be contacted to prompt corrective action to resolve the situation.  Should either situation continue unresolved, SC will reserve the right to suspend tuition for that Child and a full refund for any remaining part of the programme (already paid for) would be issued.

7.1.3 If a Child arrives without the correct unit of work for that week, they will not be able to complete the lesson face-to-face for that week as the teachers do not routinely carry spare copies.  In such circumstances, the Child will be able to complete the lesson at home using the remote teaching material in the Parent Area.  There will be no refund for that tutorial.    

Please note: these clarifications have been stated so that the Client understands their rights when registering for the tuition programme with SC.  Every effort is made to ensure that all tutorials run as timetabled to avoid any disappointment or inconvenience.

8.  Mock Exams

8.1 Mock exam papers that are copyright to SC will be retained by SC.  Mock exam papers that are commercially available will be returned to the Client. 

9.  Data Protection

9.1 We will use the personal data that you give us to:

9.1.1 provide the session; and

9.1.2 inform you about similar products and services offered by SC.

9.2 We may store personal data in hard or electronic form and it may be accessed by other members of the SC network. We will not give, or provide access to, personal data to any third party.